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Do I need an appointment? Do you take walk-ins?
No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.

Why do your prices have ranges?
The prices will range on each floor plan depending on the updates done inside the apartment. Updated units may include newer flooring, countertops, kitchen appliances, lighting, and faucets.

What is the application fee and is it refundable?
Application fees are $35 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are nonrefundable.


How do I apply?
Applications may be found under the “floor plans” tab of our property website, or you can stop in the office for a paper application during business hours.

 

Which utilities do I pay?

Residents need an account for electric through OPPD. Residents also need to set up an account with Cox if they choose to get cable or internet. Century Link is not available in our area. West Haven will bill for water, trash, sewer, gas on your rental statement.

What is the security deposit?
Security deposit for a 1 bedroom starts at $300, 2 bedroom starts at $400, and 3 bedroom starts at $500. The deposit can increase up to equal to a full month’s rent depending on credit, rental history, and background check.

When is my rent payment due?
Rent is always due on or before the first of the month, however, you do have until the 5th of the month before late fees would be applied.

What day of the month am I liable for a late charge?
Rent is always due on the first and a $75 late fee is assessed on the 6
th of every month (even Sundays and holidays).

How can I pay my rent?
You can pay rent by setting up your online account on our property website. This allows you to use a bank account or credit card to make payments. You also have the option of paying by personal check or by cashiers check.

What kind of pets do you allow? How many pets may I have?
Up to 2 pets, cats or dogs, are allowed. Any number of pets living in the apartment will then require a one-time, nonrefundable pet fee. 1st pet $200 and second pet is an additional $100 pet fee. Monthly pet rent is $25 per pet. Breed restrictions apply, please contact the office.

If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee, early move-out fee, and any concession received has been paid. 60-day notice is required before vacating your apartment.

How can I refer a friend?
If you love West Haven Apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.


If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.

There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know. If someone is permanently moving in, or staying longer than 7 days, they will need to fill out an application to be added to your lease agreement.

I will be moving out. What do I need to do?
We require a 60-day written notice, which you are responsible through, prior to move-out. If you need to move-out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.

Do you have cable/Internet services?
Yes, you can set up an account with Cox or CenturyLink.

Can I grill on property?

Yes, but you must be at least 10 feet from any building.

I’m locked out of my apartment/garage. What do I do?
If you are locked out during business hours, you can come to the office to be let back in your apartment or garage. If you are locked out after hours, you must contact a locksmith.

I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your keys, you may have new keys made at our office during business hours for a small fee.

 

$250 RENT CREDIT & 1/2 OFF JANUARY!

$250 RENT CREDIT IN DECEMBER & 1/2 OFF IN JANUARY WHEN YOU MOVE IN BY 12/31!

Your Info:
HOLIDAY SAVINGS! (833) 425-9109